Return & Refund Policy

OVERVIEW

Last updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. This Return & Refund Policy explains when and how you can return a product and receive a refund or exchange.

1. Return Eligibility

You may request a return if:

The product is unused, unworn, and in its original condition

The product includes original packaging, tags, and accessories

The return request is made within the specified return timeframe

Products showing signs of use, damage caused by the customer, or missing packaging may not be eligible for return.

2. Return Timeframe

Returns must be requested within [X DAYS] of receiving your order.

Return requests made after this period may not be accepted.

To initiate a return, please contact us at [EMAIL ADDRESS] with your order number and reason for return.

3. Refund Process & Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Refunds are typically completed within [REFUND PROCESSING TIME] after approval.

Please note that bank or payment gateway processing times may vary.

4. Exchange Options

Exchanges are available for size, color, or replacement of the same product (subject to availability).

If the requested replacement is unavailable, a refund will be issued instead.

Exchange requests must also be made within [X DAYS] of delivery.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please contact us within [X DAYS] of delivery

Share clear photos or videos of the issue along with your order number

We will arrange a replacement or refund at no additional cost after verification.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale or Non-Returnable

Personal care or hygiene products (if opened)

Customized or made-to-order products

Gift cards or digital products

These exclusions will be clearly mentioned on the product page where applicable.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, return shipping costs will be covered by [STORE NAME].

For all other returns, customers may be responsible for return shipping costs unless stated otherwise.

Shipping charges (if any) are non-refundable.

8. Cancellation Policy

Orders can be canceled before they are shipped.

Once an order is dispatched, cancellation requests may not be accepted and will be treated as a return.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

[STORE NAME]

Email: [EMAIL ADDRESS]

Address: [BUSINESS ADDRESS]